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Service Desk Success: An opportunity for differentiation
Summary In a world of multi-media and globalization, it is a constant struggle for organizations to standout in a saturated marketplace. Be the business financial, educational, private, health or...
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Web Services and IT Service Management
Summary Enterprises currently faced with the challenge of integrating and extending their investments in sophisticated business applications such as ERP, CRM and Service Desk, are increasingly turning...
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Thinking Service Not Servers
Summary Organizations today rely heavily on IT to deliver corporate objectives and strategic goals, while maintaining day-to-day operations. This dependency demands that IT service and support...
View ArticleImplementing ITIL Service Management with LiveTime
Design Adopting ITIL to design an organization’s support infrastructure is a critical undertaking. It should be managed as a formal business project with clear ownership, defined business goals,...
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What is a Service Desk?
What is an ITIL Service Desk An ITIL Service Desk uses a standard set of best practices for lowering costs and improving the quality of IT service delivery. The aim of a Service Desk is to act as the...
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ITIL v3 Service Management Lifecycle
LiveTime Service Manager provides service organizations all they need to adopt a lifecycle approach to service management, irrespective of their current level of service maturity, available resources...
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